Shipping policy
📦 Pearlsmart.ca Shipping Policy
At Pearlsmart, we strive to deliver authentic Kerala groceries and products with care, convenience, and clarity. Here's everything you need to know about how we ship your orders.
🚚 Delivery Area
Currently, we offer delivery services across the Greater Toronto Area (GTA). If you're located within the GTA, you're eligible for full service including scheduled doorstep delivery.
🆓 Free Delivery for Prime Members
Enjoy free delivery on all eligible orders if you’re a Pearlsmart Prime Member. Just subscribe for $39.99/year and start saving with:
- Unlimited free delivery in the GTA
- 10% off every order
- Priority packing and dispatch
Learn More About Prime Membership
📍 Shipping Outside the GTA
We do ship select non-perishable products beyond the GTA within Canada. A standard delivery fee will apply, calculated at checkout based on your location and order weight. Availability may vary for certain items based on shipping regulations and perishability.
🚛 Delivery Schedule
- GTA Orders: Typically delivered within 1–2 business days
- Outside GTA: Shipped via third-party courier within 2–5 business days
📦 Order Tracking
You will receive a tracking link or delivery update via SMS/email once your order is dispatched. For local deliveries, our driver may contact you prior to arrival.
⚠️ Delivery Limitations
- We currently do not offer international shipping
- Certain chilled or frozen items are GTA-only
- Orders outside GTA may exclude heavy or fragile items